The Fifth Avenue Hotel

Deeply Disappointed by the Fifth Avenue Hotel – Not Worth the Price I recently stayed in the Mansion Suite at the Fifth Avenue Hotel to celebrate my mother’s birthday—a special occasion for which we spared no expense. At nearly $3,000 per night, we expected exceptional service and attention to detail. What we experienced instead was the most disappointing stay I’ve had at any five-star hotel globally. Unacceptable Restaurant Delay: Despite having a confirmed reservation at the hotel’s restaurant for my mother's birthday dinner, we were made to wait almost 40 minutes past our scheduled time. For a property of this caliber, such delays are simply unacceptable. Billing Error: We were erroneously charged $110 for in-room dining that we never ordered. We did not consume a single drop of wine during our stay, yet wine was included in this false charge. When we brought this to the attention of the front desk, the response was perfunctory at best. Poor Front Desk Handling: The front desk manager, Victoria, acknowledged the mistake but only offered a muttered apology. No gesture of goodwill, credit, or any form of service recovery was extended—a basic standard at any luxury property when such errors occur. One Bright Spot: The only positive moment during our stay was our restaurant server, who provided excellent cocktail recommendations for my uncle. Their professionalism was a stark contrast to the rest of the experience. As someone who spends over a month each year staying at luxury properties around the world, I can confidently say this was the worst experience I’ve had at any five-star hotel of this price range. For the price and prestige, the service and management fell dramatically short. I cannot in good conscience recommend this hotel to anyone.

這是第二次入住。從前台起明顯感覺服務友好度、親切度好於去年。酒店臨街，但在紐約算是比較安靜的。酒店的餐不錯，房間送餐也比較快，有時可能太忙需要多提醒一下。總之，如果沒有酒店看景、游泳的打算，衹是居住，這家很好！唯美的色彩和設計！

房間設施都很新，離地鐵和主要景點都很近，在這樣的地段，算很不錯了

房間還可以 價格比較貴

We just returned from a weekend girls trip to NYC and our stay at the Fifth Avenue Hotel was amazing! This is the first time I have stayed at a luxury hotel in NY, that I look forward to returning to. I've been to NY many times, staying at most of the top hotels around the city and this was by far my favorite experience. I was pleasantly surprised at how friendly the staff were, this is not always common at the high end hotels. Multiple staff members took time to talk with us and were genuinely kind. The location is perfect, so many good places to eat/drink within easy walking distance. We heard ZERO street noise even though our window faced 5th/28th. Our busy schedule unfortunately did not allow us time to enjoy the restaurant or the bar, but we took a peek inside them both and we want to return just to experience them! Over 20 years of traveling to luxury hotels, I've only written one other review, but this property was definitely deserving of the task!

I really wanted to love this hotel, but it didn't meet the mark for customers who expect perks. We are leader members and amex (as well as used to getting things working with an advisor), and while we did get our breakfast included, a room upgrade didn't happen – despite availability. The hotel is very small, a tiny lobby and our entry-level room was the same. There was a small half closet to put our things and the bathroom can fit one person at a time. It was very tight in the room, so we really didn't spend any time which we usually like to feel that luxury tone of a hotel room. The breakfast was amazing, as was the hotel bar. Though it's busy, so one night they sat us but the other night at 6:00 there was no room. We were introduced to our butler and there were promises of delights, surprises during our stay. I text once for a request that wasn't full-filled, just a coffee to the room in the morning. And not once did we get a "gift" despite seeing them every day in the elevator delivering to other guests. We didn't expect anything, but felt a lack of hospitality because it was something that was mentioned as something we should feel excited about. I do want to say if you are new to luxury hotel stays or properties, this might just be right for you! But if you are a seasoned traveller who is used to being dotted on and that above and beyond hospitality, they haven't quite figured that out. Lastly, we did get what we paid for, in terms of our room.