Karuizawa Prince Hotel West

We really enjoy staying at this hotel. We still got lost in the hotel after 2 days of staying here 🤣 the hotel is damn huge like a city. But we will come back again next time. We had a great great stay, love walking over to the outlet for shopping. Will appreciate if hotel can give free parking and free entry for onsen.

The facilities really clean and the room so big. Staff very helpful with good English. Location near train station and there have free transport bus every 30min from train station. Very convenient. I will choose again when I visit to Karuizawa.

It’s a very big hotel. We stayed in the premium wing with balcony. The room is newly renovated but there is a strange rusty smell inside the room, and also in some part of the lobby area maybe due to the carpet, which is quite disgusting. We rent a car on the second day, parking is not free, it’s 1000 yen per night for hotel guest. We do not had breakfast or dine in the hotel. So not much comment on their services. However we never feel welcoming as no staffs will greet you except when the time you arrive with their shuttle bus getting off to check in. There’s no greetings when we check out and leave. Just like we were transparent. Maybe we are foreigners? And maybe there are too many guests though, there was no queue by the time to check out as we left at 10:00am. Just wanna to leave asap. The onsen is always crowded. However CP value is high. What you expect from a large resort? It’s nothing comparable to the high end hotel. But for the price we paid it’s fair enough. Location is super convenient. A plus. But we may not return again.

Very good and friendly resort hotel that provide adequate support for information, shuttle and Onsen etc. Very neat and nice environment with spacious outdoor activities.

The hotel is located pretty far from the train station. You will need to take bus to get to/from the train station. The hotel is walkable to the outlet but it’s a long walk so also expect to take bus to get to the outlet. The hotel has a lot of facilities, gym and onsen etc. However, the hotel is enormous so you need to walk for about 15 mins to get to the onsen if you live in the west wing. The gym is very small. The onsen is outstanding, it is spacious and has both outdoor and indoor onsen. There is a convenient store in the hotel and it has a large variety of food and drinks and also souvenirs.

Place are beautiful and big, room is clean, staff are helpful and kind