InterContinental One Thousand Island Lake Resort

I don't write many reviews but this place deserves one. It's setting, the facilities and the very helpful staff are wonderful. We will definitely come back in future.

It was really comfortable stay for my family. Outdoor pool with great river view was still open so kids really like that and restaurants were also enjoyable. The room condition was also good. Thanks to Maxine for her kind support during my stay 😊

體驗很不好，下次不會再來了。 入住當天，一直等到六點半才把房間收拾好給我們，每年暑假我們之所以來千島湖旅遊，就是衝著千島湖水質好，每年都要帶孩子來好好玩玩水，之前住的別的酒店（伯瑞特）泳池很乾凈，這次想換一家體驗，我們想着洲際也算高端酒店，應該泳池會更好吧！沒想到這個洲際的泳池水特別臟！臟是有原因的，因為泳池管理員竟然不要求下水戴泳帽！一池子人，都不帶泳帽！水裡遊着遊着還有頭髮，小蟲子，樹葉子，反正就一個字臟。遊一個小時不到我就帶孩子回去房間了，沒興致了。 然後早飯，看起來餐廳很大，但是菜品不多，且不上檔次，好多預製食品，那個煮麪的，給我煮的麪硬邦邦，還不如方便麪好吃，唯一比較好的是有個小童遊樂園，小孩可以找到同伴玩。 下次不會再來了！

Fantastic and very family friendly! Great play area, fun areas to walk around and I recommend the boat trip to the cable car/hike. The attention to detail is amazing, and Frank is top class with his courtesy and willingness to assist with any and everything 😊

SEXUAL HARASSMENT CASE (SHAME ON IHG) We have been sexually harassed and followed by a crossdresser who is a Golden IHG member in the hotel since the moment we checked in. He has been following us throughout the pool, our floor, and breakfast. We eventually brought this to the attention of the hotel's management, but they were unable to handle the situation professionally and referred to it as "Our Bad Luck." In order to verify that this was an occurrence that the hotel failed to adequately handle, the police had to look into the matter. The hotel's top management attempted to investigate the matter further and bribe us with presents in order to keep the problem from being brought to attention. One thing that came into our realisation is that if you’re not a member of IHG in this hotel you have no saying and the matter will be dealt not with IHG standard but the hotels own unprofessional standard. It’s unfortunate that a brand like InterContinental are managed by these irresponsible and unprofessional people. The resort barely has anything open so expect a half operated pool and no hot spring and special dining activities. Save your time and money and go for more family friendly resorts.

The best luxury hotel in Qiandaohu lake , the staff are very kind and helpful, the room and whole hotel is very clean and the playground for children is very suitably . 100% recommend 🌹🌹